Privacy Policy

1. Introduction

Celeste.sg respects your privacy and is committed to protecting the personal data you provide when using our website, placing an order or contacting us. By using Celeste.sg, you agree to the practices described in this Privacy Policy.

2. Personal Data We Collect

We may collect personal data such as:

• Name
• Email address
• Phone number
• Billing and shipping address
• Order details
• Payment-related information
• Account details
• Enquiry messages
• Website usage information
• Marketing preferences

3. How We Use Personal Data

We may use personal data to:

• Process and fulfil orders
• Arrange delivery
• Provide customer support
• Respond to enquiries
• Manage customer accounts
• Process payments
• Send marketing communications where consent has been given
• Improve our website and services
• Prevent fraud or misuse
• Comply with legal and regulatory obligations
• Support business operations

4. Sharing of Personal Data

We may share personal data with service providers where necessary to operate our business and fulfil customer orders, including:

• Shopify or ecommerce platform providers
• Payment processors
• Delivery partners
• Email or SMS platforms
• Customer service tools
• Business service providers
• Legal, regulatory or enforcement authorities where required by law

We do not sell customer personal data to third parties.

5. Cookies and Analytics

Celeste.sg may use cookies and analytics tools to support website functionality, understand website usage and improve the customer experience. Customers may adjust cookie preferences through their browser settings, although some website features may not work properly without cookies.

6. Marketing Communications

We only send marketing communications where consent has been given or where permitted by applicable law. Customers may opt out by using the unsubscribe link in our communications or by contacting info@celeste-group.com.

7. Data Protection

We take reasonable steps to protect personal data against unauthorised access, loss, misuse or disclosure. However, no method of internet transmission or electronic storage is completely secure.

8. Retention

We retain personal data only for as long as necessary for the purposes described in this policy, or as required for legal, accounting or business reasons. When personal data is no longer needed, we take reasonable steps to delete or anonymise it.

9. Your Rights

Customers may contact us to request access to or correction of their personal data, subject to applicable laws and verification requirements. We will respond to reasonable requests in accordance with Singapore's Personal Data Protection Act 2012, where applicable.

10. Contact

For privacy-related questions or requests, contact: info@celeste-group.com

11. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will be published on this page.

Questions about your personal data?

Contact us for privacy-related enquiries or requests.