Returns & Refund Policy

Please review this policy before requesting a return, replacement or refund for Celeste.sg orders. For hygiene, safety and product integrity reasons, some healthcare and wellness products may not be eligible for return once opened, used or tampered with.

Eligible Cases

We may review return, replacement or refund requests for the following cases:

  • Incorrect item received
  • Damaged item received
  • Defective product
  • Missing item from order

Non-Eligible Cases

Returns or refunds may not be accepted for:

  • Change of mind
  • Opened or used products
  • Products without original packaging
  • Products damaged due to misuse, improper storage or handling after delivery
  • Requests made after the review period

How to Request Support

Please email info@celeste-group.com with the following details:

  • Order number
  • Name and contact details
  • Photos of the product and packaging
  • Description of the issue

Review Process

All requests are subject to review. Celeste.sg reserves the right to determine whether a replacement, refund or other resolution is appropriate based on the case.

Need help with a return or product issue?

Contact our team for order support, product defect cases or return and refund enquiries.

Contact Us