Terms of Service

1. Overview

By accessing or using Celeste.sg, you agree to these Terms of Service. Please read them carefully before placing an order or using our website. If you do not agree, please do not use Celeste.sg.

2. About Celeste.sg

Celeste.sg is the consumer ecommerce website of Celeste (S) Pte Ltd in Singapore. The online store offers selected healthcare, wellness, personal care and consumer healthcare products.

3. Product Information

We aim to provide accurate product information on Celeste.sg. However, product packaging, ingredients, labels, availability and information may change from time to time. Customers should always read the product packaging and label before use. If there is any discrepancy between information on our website and the product label, the product label takes precedence.

4. No Medical Advice

Information on Celeste.sg is provided for general product information only and should not be considered medical advice. Products are not intended to diagnose, treat, cure or prevent any disease unless expressly approved by the relevant regulatory authority. Customers should consult a qualified healthcare professional if they have questions about product suitability, medical conditions, medication interactions, pregnancy or breastfeeding.

5. Customer Responsibility

Customers are responsible for ensuring that products are suitable for their own needs before purchase and use. Please follow all product instructions, warnings and usage directions provided on the product label and packaging.

6. Orders and Payment

Orders placed through Celeste.sg are subject to acceptance and availability. Payment must be completed before an order is processed. We reserve the right to decline or cancel an order where necessary, including in cases of pricing errors, stock unavailability or suspected misuse.

7. Pricing and Availability

Prices, promotions and product availability may change without prior notice. We reserve the right to correct errors, inaccuracies or omissions at any time, including after an order has been placed.

8. Shipping

Delivery timelines are estimates and may vary depending on delivery partners, order volume, public holidays or other circumstances outside our control. Please refer to our Shipping Policy for details.

9. Returns and Refunds

Returns, replacements and refunds are handled in accordance with our Returns & Refund Policy. Please review that policy before making a purchase.

10. Promotions

Promotions, discounts or campaigns offered on Celeste.sg may be subject to specific terms and conditions. We reserve the right to amend, suspend or withdraw promotions where necessary.

11. Account Responsibility

Customers are responsible for maintaining the confidentiality of their account login details and for all activity that occurs under their account. Please notify us immediately if you suspect unauthorised access.

12. Prohibited Uses

Customers must not misuse Celeste.sg, including but not limited to attempting unauthorised access to our systems, interfering with website operations, submitting false or misleading information, or using the website for any unlawful purpose.

13. Intellectual Property

All website content, branding, text, images, design elements and materials on Celeste.sg belong to Celeste (S) Pte Ltd or the relevant rights owners. You may not copy, reproduce, distribute or use any content without prior written permission.

14. Limitation of Liability

To the fullest extent permitted by applicable law, Celeste.sg and Celeste (S) Pte Ltd shall not be liable for indirect, incidental, special or consequential losses arising from use of the website, products or services, including but not limited to loss of data, revenue or business opportunity.

15. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of Singapore. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of Singapore.

16. Contact

For questions about these Terms of Service, contact: info@celeste-group.com

Questions about these terms?

Contact us for questions about website use, orders, payments or customer support.